Privacy Policy
Welcome to the website of Stratosphere Technology, LLC (the "Site"). We respect the privacy of everyone who visits or registers for professional services through this Site. This policy explains how Stratosphere Technology, LLC ("Stratosphere Technology," "we," "us," or "our") handles information for users who browse without transacting ("Visitors") and for clients or prospects who submit forms, sign statements of work, or otherwise engage our cloud, software, cybersecurity, and related technology services ("Authorized Customers").
Personally identifiable information
"Personally identifiable information" means information that identifies or can reasonably be used to identify, contact, or locate an individual—such as name, postal address, telephone number, email address, billing details, job title, employer, and authentication data. It does not include information collected in aggregate without identifiers, or demographic data not linked to an identifiable person.
What personally identifiable information do we collect?
We collect basic profile and technical information from Visitors (for example, IP address, device type, and pages viewed). From Authorized Customers we may also collect business contact details, procurement information, project requirements, credentials supplied for integrations or managed services, and documentation needed to deliver statements of work.
Confidential client and systems data
When providing technology consulting, engineering, or managed services, we may process configuration data, access logs, architecture diagrams, source code excerpts, security findings, and other proprietary information you entrust to us. Such data is used solely to deliver the agreed services, maintain service levels, and meet legal or contractual obligations. Access is limited to personnel and subprocessors bound by confidentiality and security obligations.
What organizations collect the information?
In addition to Stratosphere Technology, certain vendors (such as payment processors, cloud hosting providers, collaboration platforms, and background screening partners where applicable) may collect information necessary to support our operations. We require subprocessors to describe how they use personal data and to apply appropriate safeguards. Some vendors act only as conduits and do not retain information beyond transmission.
How does the Site use personally identifiable information?
We use this information to operate the Site, respond to inquiries, prepare proposals, deliver and invoice services, communicate project updates, improve our offerings, and comply with law. We may send operational or marketing communications where permitted; you may opt out of marketing messages as described below.
With whom may the information be shared?
We do not sell your personal information. We may share data with subprocessors who assist our delivery model (for example, secure hosting or ticketing systems), with professional advisors when required, or when disclosure is necessary to protect rights, safety, or to comply with legal process. Aggregated, de-identified statistics may be shared for business analytics.
How is personally identifiable information stored?
Information collected by Stratosphere Technology, LLC is stored using commercially reasonable administrative, technical, and physical safeguards. Access is restricted to employees and contractors who need the data to perform their duties and who are subject to confidentiality commitments.
What choices are available regarding collection, use, and distribution of the information?
Visitors and Authorized Customers may opt out of non-essential communications by following unsubscribe instructions in emails or by contacting us at [email protected].
Google advertising technologies
Third-party vendors such as Google may use cookies or similar technologies in connection with advertising or analytics on sites across the web, including ours where applicable. You may manage ad personalization through your browser or device settings.
Cookies
Cookies are small files stored on your device that help the Site remember preferences and maintain sessions. You can configure your browser to refuse cookies; doing so may limit certain features such as authenticated areas or saved preferences.
Are cookies used on the Site?
Yes. We use cookies for security (for example, session timeouts after extended inactivity), analytics to understand how the Site is used, and to remember choices you make. If you disable cookies before using the Stratosphere Technology, LLC website, some functionality may not operate as intended.
Cookies used by our service providers
Our analytics, support, and infrastructure partners may set their own cookies when you interact with embedded content or support portals linked from the Site. Please review their policies for details.
How does Stratosphere Technology, LLC use login information?
We may process IP addresses, browser types, referring URLs, timestamps, and similar telemetry to secure the Site, diagnose issues, understand usage trends, and improve performance.
What partners or service providers have access to personally identifiable information?
Stratosphere Technology, LLC partners with vendors for hosting, communications, CRM, billing, and security tooling. Those vendors may process personal data solely to provide their services to us and are contractually obligated to appropriate safeguards. Their independent privacy practices are described in their respective policies.
How does the Site keep personally identifiable information secure?
Our personnel follow documented security practices. Sensitive information is protected in transit using encryption where appropriate, and access controls limit exposure to authorized individuals. No method of electronic storage or transmission is completely secure; while we strive to protect your data, we cannot guarantee absolute security against every threat.
How can Visitors correct inaccuracies?
Please email [email protected] to request access, updates, or corrections to personal information we maintain about you.
Can a Visitor delete or deactivate personally identifiable information collected by the Site?
You may request deletion or restriction of personal data subject to legal retention requirements (for example, accounting or contract records). Residual copies may persist in backups for a limited period before automatic purge. Where deletion is completed, we will not use the information for new purposes except as required by law.
Your rights
Depending on your location, you may have rights under applicable data protection laws, including:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent
Children's privacy
Our services are directed to businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information to us, please contact us immediately and we will take appropriate steps to delete it.
Compliance with laws
We may disclose personally identifiable information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Stratosphere Technology, our clients, or the public.
What happens if the Privacy Policy changes?
We will post updates on this page and revise the effective date. If a change materially affects how we use information we previously committed to protect differently, we will provide additional notice as appropriate.
Links
The Stratosphere Technology, LLC website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies before sharing information.